Terms of Sales of the booking centre Rifugi Monterosa - MBG srl
(Capanna Gnifetti, Capanna Margherita, Rifugio Pastore, Rifugio Carestia, Rifugio Barba Ferrero)
Please read carefully these terms and conditions. They deal with your rights and obligations to us and ours to you. Our contract and conditions follow the international lows about tourism to guarantee you the most professional service.
(1) YOUR CONTRACT WITH RIFUGI MONTEROSA - MBG SRL
When you book in our huts, a binding contract will only come into existence when we will send you a written confirmation of your booking by e-mail.
The date of the contract is the date that appears on the written confirmation.
The contract consists in the conditions listed below and in all the relevant information about the facilities available that can be found in our website www.rifugimonterosa.it and in all that is stated on the written confirmation that has been sent to you.
Please check your confirmation to make sure it correspond to your request.
Once the contract is made we are responsible to you to provide the places you have booked and you are responsible to pay us for it. We are both subject to these terms and conditions:
All prices are in EURO.
Prices in hut accommodation must be consider per person in room with 4/6/10/12/15 beds.
Our prices are puplished on our website www.rifugimonterosa.it and they may change during the year. Once you have booked, the price is fully guaranteed and will not be subject to any surcharge.
What is included and what is not is reported on your booking confirmation and it is specified in the relevant page on the site www.rifugimonterosa.it on the page of the booked accommodation.
Payment of the bed places that you have booked is required as stated below:
PLEASE NOTE THAT YOUR RESERVATION WILL BE AUTOMATICALLY CANCELLED IF YOU DON’T PAY THE DEPOSIT WITHIN THE TERMS.
ONCE YOU HAVE PAID THE BALANCE, IT IS NOT POSSIBLE TO BE REFUNDED FOR NO REASON.
It is possible to change the date of the booking, the number of people and nights up to the day before your arrival by e-mail or sms.
If you wish to cancel a confirmed booking, this must be done from the person who has made the reservation, who will have to write an e-mail or sms.
The cancellation will be effective from the date you will receive our written communication.
Cancellation charge applies as stated below:
(6) COMPLAINTS POLICY
If you have any complaint please inform our local representatives which will immediately try to solve the problem on the spot.
In the unlikely event that any complaint cannot be settled amicably between us, disputes arising out of your contract with may referred to arbitration, please write to Rifugi Monterosa - MBG srl loc Garstelet Gressonely LT within 10 working days from the check out date.
When booking any of our huts you become responsible for the proper conduct of yourself and your party during your stay.
If your actions or those of any member of your party cause damage to the facility in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against us by the owner of the huts (Cai Varallo).
Rifugi Monterosa MBG srl
Loc Garstelet 11020 Gressoney LT (AO)
Insurance R.C.T. Reale Mutua Assicurazioni